Sampark Portal Rajasthan Online Complaint

What is Sampark Portal Rajasthan, and how to file a complaint online?

Sampark Portal Rajasthan | Rajasthan Sampark Portal | Rajasthan Sampark | Rajasthan Sampark Status | sampark.rajasthan.gov.in | Rajasthan Sampark Portal Online Complaint

What is ‘Rajasthan Sampark’?

Rajasthan Sampark: The Government of Rajasthan is committed to establishing citizen-centric governance in the state. The state government is making changes in administrative practices to meet this goal. The state government is constantly making efforts to ensure transparency in executive functions and bring excellence in civil service delivery by reducing grievances. 

The state government has started a project named “Rajasthan Sampark” with the IT and Communications department’s help to ensure citizens’ good services. Through the ‘Rajasthan Sampark Project’, the citizens of the state will communicate their questions and concerns to various departments of the state government. 

That is, ‘Rajasthan Sampark’ will pave the way for citizens to present their questions and references to the state government with communication and information technology.  In a nutshell, Rajasthan Sampark is an integrated online platform for registering and redressing public grievances. 

Under ‘Rajasthan Sampark’, the facility of lodging complaints has been provided free of cost at Panchayat Samiti and ‘Rajasthan Sampark’ centres at the district level. Under ‘Rajasthan Sampark’, citizens have been offered an accessible facility to lodge complaints and get information regarding complaints through phone at Citizen Call Center (Chief Minister Helpline Number) 181.

What is Sampark Portal Rajasthan?

To make the ‘Rajasthan Sampark Project’ a success, the State Government has established ‘Sampark Portal Rajasthan’ with the IT and Communications department’s help. The official website of ‘Rajasthan Sampark Portal’ is http://sampark.rajasthan.gov.in. Through the official website of ‘Sampark Portal Rajasthan’, citizens can send their questions and concerns directly to the concerned departments online.

‘Sampark Portal Rajasthan’ is a centralized platform to register and redress public grievances, through which citizens can register problems online without appearing in the office. Citizens can lodge complaints free from Panchayat Samiti and ‘Rajasthan Sampark’ centres at the district level. Through the ‘Sampark Portal, Rajasthan’ facility has been provided for smartphone holders to download new applications.

If a person has any problem related to a government department’s service, he can send a complaint to the concerned department through ‘Sampark Portal Rajasthan’. The concerned department will redress the citizen’s grievance within the time frame fixed by the state government.

Each aspect of the ‘Rajasthan Sampark Portal’ will be discussed in detail in this post. If you want to get complete information regarding ‘Sampark Portal Rajasthan’, then read this post until the end.

Bhamashah Swasthya Bima Yojana-BSBY Rajasthan

Key Highlights of Sampark Portal Rajasthan

Rajasthan-Sampark-Portal
Portal NameRajasthan Sampark Portal
Portal launchChief Minister Mr. Ashok Gehlot
TaglineService as well as convenience
Purpose of the portal
Providing an online platform for citizens to register complaints
Sampark Portal Related DepartmentsDepartment of Administrative Reforms Government of Rajasthan, Jaipur.
Sampark Portal Nodal OfficerGK Sharma (Additional Director & GM (RISL))
Rajasthan Sampark Toll-Free Number181 (Chief Minister Helpline Number)
official websiteClick here
Whatsapp sampark number1412922272
Twitter accountClick here
Facebook accountClick here
Official email id[email protected] 

What is the primary purpose of Sampark Portal Rajasthan?

The Rajasthan government has started the ‘Rajasthan Sampark Project’ to give citizens access to government departments. The state government’s primary objective behind setting up the ‘Rajasthan Sampark’ is to provide a centralized platform to the citizens of the state. The citizen can send his complaint online to the concerned departments.

 For this purpose, the state government has established an integrated web portal named ‘Sampark Portal Rajasthan’. A state-level call centre has also been set up to implement the ‘Rajasthan Sampark Project successfully’. The ‘Rajasthan Sampark Portal’ and the state-level call centre will act as a Sampark point for resolving and redressing various citizen centric queries and complaints related to government services.

With the help of ‘Rajasthan Sampark Portal’ citizens can register their complaint online against any government department/office. The complaint lodged by the citizen by the concerned department will be resolved or redressed within the stipulated time.

The second main objective of the state government behind the establishment of ‘Sampark Portal Rajasthan’ is to achieve all the essential aspects of good governance like a solid distribution system, transparency, communication medium, grievance redressal and sensitivity towards citizens etc.

How to register / login on ‘Rajasthan Sampark Portal’?

If a citizen wants to register / login into the Sampark Portal Rajasthan set up under the Rajasthan Sampark Project, follow the steps given below.

  • First of all, visit the official website of ‘Sampark Portal Rajasthan’. The official web site’s home page will open.
  • On the Home Page, two options of login Here or Register Here will appear under Citizen Corner. If you are already registered on the Sampark Rajasthan portal, click on the Login Here button.
  • The Login Page will open in front of you. Fill in your Digital Identity (SSO ID / Username) and Password in the given column. Click on the login page.
  • Click on the Register Here button to register on ‘Sampark Portal Rajasthan’. On clicking the Register Here link, you will be redirected to the portal of Rajasthan Single Sign-On, and a new page will open.
  • Where three options of registration (i) Citizen (ii) Udyog (iii) Govt Employee will be seen, select one of the options as per your convenience. If you are registering as a citizen, then select the citizen’s option.
  • Here you will get four registration options like (i) Jan Aadhar, (ii) Bhamashah, (iii) Facebook (iv) Google. Choose one of the options based on your convenience and availability of information.
  • For example, if you have chosen Google, you will be redirected to the page of Google’s Choose an Account to continue to rajasthan.gov.in.
  • Choose or fill in your Mail ID. You will be redirected back to the registration page as soon as you choose the Email ID to select your password and Confirm it by filling it again.
  • Fill in your mobile number or email address in the column of mobile number and email address. Click on the Register button.
  • By clicking on the Register button, the Popup Message of “Registration Successful for SSOID” will open. For the first time, information about changing your password will also be recorded at the time of login. Click on the OK button.
  • You will receive your SSOID and Password on your mobile phone and email ID.
  • Now go to the login section and fill in your SSO ID and Password in the given column. Fill in the given Captcha Code, and you can log in quickly on ‘Sampark Portal Rajasthan’.

What is the benefits of Bhamashah Card 

How to file a complaint on Sampark Portal Rajasthan?

If a citizen has any complaint/problem regarding any department of the state government, he can file the complaint online on ‘Sampark Portal Rajasthan’. Follow the steps given below to register a complaint on the ‘Rajasthan Sampark Portal’.

  • First of all, visit the official website of ‘Sampark Portal Rajasthan’. The official web site’s home page will open.
  • File a complaint on the Home Page / a link to Lodge Your Grievance will appear. Click on this link. A new page will open on your system.
  • Some guidelines will be found regarding the filing of a complaint on the new page. Please read them thoroughly before filing a complaint. On this page, you will see the Register Grievance button. Click the Register Grievance button.
  • On clicking the link of Register Grievance, the Complaint Registration Form will open on your screen. In the Complaint Registration Form, fill your mobile number and click on the button of Sent OTP for Verify.
  • On clicking the button of Sent OTP for Verify, you will get a popup box message of OTP sent to your mobile number & Kindly enter OTP to verify Mobile Number.
  • One Time Password will be received on your mobile number. Fill in the received OTP number in this box and click on the Verify button.
  • Keep in mind that this OTP is only valid for 10 minutes. Its validity will expire after 10 minutes.
  • Enter your name in the Complaint Registration Form and file your complaint in the Complaint Details box. Keep in mind that the complaint should not be more than two thousand letters.
  • Upload the documents related to the complaint. Keep in mind that the file to be uploaded should be in PDF / JPG / JPEG / Winrar / WinZip / MP3 / MP4 etc. Format and the file size should not exceed 25MB.
  • If any help is required in the complaint registration, select the option of assistance from the Citizen Sampark Center, otherwise select no.
  • Finally, click on the Submit button. Your complaint will be registered, and a unique complaint registration number will be received. To know the status of the complaint, save the complaint number.
  • In this way, any citizen can pain their complaint online from home through the official website of ‘Sampark Portal Rajasthan’.

Guidelines for Complaining on Sampark Portal Rajasthan

Follow the following guidelines while complaining ‘Sampark Portal Rajasthan’.

  • Write complete and point-wise information as far as possible.
  • Make sure to fill in your mobile number and identification number to be informed through SMS.
  •  Make sure to write a reference to the complaint filed earlier.
  •  Do not complain about disputes already going on in court.
  • Make sure to file your complaint type as if the problem is private or public or a state employee.
  • Keep the unique complaint number of your complaint about future reference.
  • The complainant himself will be responsible for any misinformation or complaint lodged.
  • Documents must be scanned at Output Resolution (PPI) 150.
  • Do not file a complaint about the right to the information(RTI) here. For this, Sampark from the concerned department.

How to view complaint status on Sampark Portal Rajasthan?

If a person has filed a complaint online through the official website of ‘Sampark Portal Rajasthan’ and wants to know the current status of his complaint, then follow the steps given below.

  • First of all, visit the official website of ‘Sampark Portal Rajasthan’. The official web site’s home page will open.
  • View the status of the complaint on the Home Page a Link of View Grievance Status will appear. Click on this link. A new page of Grievance Status will open on your system.
  • On the new page, choose one of your convenience from Grievance ID or Mobile Number. If you have selected Grievance ID, then fill in your Grievance ID in the given column.
  • Fill in the given captcha code in the specified field and click on the View button. When you click on the view button, the status of your complaint will be displayed on the screen.
  •  If you have selected a mobile number, fill in your mobile number in the given field and click on the Send OTP to Verify button.
  • On clicking the button of Sent OTP for Verify, you will get a popup box message of OTP sent to your mobile number & Kindly enter OTP to verify Mobile Number.
  • A One Time Password will be received on your mobile number. Fill in the received OTP number in this box and click on the Verify button.
  • Fill in the given captcha code in the specified field and click on the View button. When you click on the view button, the status of your complaint will be displayed on your system.
  • In this way, any citizen can find out the current status of their complaint online through the official website of ‘Sampark Portal Rajasthan’.

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How to send a complaint reminder on Sampark Portal Rajasthan?

If a person has filed a complaint online through the official website of ‘Sampark Portal Rajasthan’ and no action has been taken on his complaint yet. If he wants to send a reminder to the concerned department regarding his complaint, follow the below steps.

  • First of all, visit the official website of ‘Sampark Portal Rajasthan’. The official web site’s home page will open.
  • A link to the Send Reminder of the complaint will appear on the home page. Click on this link. A new page of Send Reminder will open on your system.
  • On the new page, choose one of your convenience from Grievance ID or Mobile Number. If you have selected Grievance ID, then fill in your Grievance ID in the given column.
  • Fill in the given captcha code in the specified field and click on the View button. When you click on the view button, the status of your complaint will be displayed on your system. Send a reminder using the reminder button.
  • If you have selected a mobile number, fill in your mobile number in the given field and click on the Send OTP to Verify button.
  • On clicking the button of Sent OTP for Verify, you will get a popup box message of OTP sent to your mobile number & Kindly enter OTP to verify Mobile Number.
  • A One Time Password will be received on your mobile number. Fill in the received OTP number in this box and click on the Verify button.
  • Fill in the given captcha code in the specified field and click on the View button. When you click on the view button, the status of your complaint will be displayed on the screen.
  • Send a reminder of your complaint using the reminder button. Thus any citizen can send a reminder of their complaint through the official website of ‘Sampark Portal Rajasthan’.

Note – Keep in mind that you can do reminders in the same situation when it has been one month since you filed the complaint, but no action has been taken on your complaint. The second reminder can be done 15 days after the first reminder.

How to download ‘Rajasthan Sampark’ mobile application?

Rajasthan is an extensive state where a large number of flawed or general classes reside. The majority of the people of the state are those who do not have the facility of computer laptops. Hence, they have to visit a cybercafe or e-Mitra kiosk to benefit from government schemes or file a department complaint. 

Keeping in mind the people’s problems, the state government has developed the ‘Rajasthan Sampark Mobile App’ to make the facilities available on the ‘Sampark Portal Rajasthan’ accessible to the general public.

The Sampark mobile app is designed for both Android and iPhone platforms. If someone wants to download ‘Rajasthan Sampark Mobile App’ to their Android or iPhone through the official website of ‘Sampark Portal Rajasthan’, then follow the steps given below.

  • First of all, visit the official website of ‘Sampark Portal Rajasthan’. The official web site’s home page will open.
  • The option of ‘Get App’ will appear on the Home Page along with Android and Apple’s Icon. If you want to download the ‘Rajasthan Sampark’ app on Android mobile, click on the Android phone icon made under Get App.
  • On clicking the icon of Android phone, a new page will open; fill your mobile number in the given column in which you want to download the mobile app.
  • Click on the button of Send App Link. The link to ‘Rajasthan Sampark Mobile App’ will be sent via SMS on your mobile.
  • Using this link, you can easily download ‘Rajasthan Sampark Mobile App’ on your Android mobile phone.
  • If you want to download this mobile app on your iPhone, click on the Apple icon below the Get app, repeat the process further, and download the ‘Rajasthan Sampark Mobile App’.

The ‘Rajasthan Sampark Mobile App’ can also be downloaded directly from the Google Play store. If a person wants to download the Sampark mobile app from Google Play Store, follow the steps given below.

  • First of all, go to Google Play Store from your mobile. The Google Play Store home page will open.
  • Type Sampark Rajasthan in the search box of Google Play Store.
  • After this, click on the search icon. All the Mobile Apps related to Sampark Rajasthan will open.
  • Click on the Sampark Mobile App that appears at the top.
  • After clicking on Sampark Mobile App, you will see the Install button. Install ‘Rajasthan Sampark Mobile App’ on your mobile. Create and use an account using your SSO ID and password.

What is Jansuchna Portal Rajasthan?

How to give feedback on Sampark Portal Rajasthan?

If anyone wants to provide feedback or suggestions through ‘Sampark Portal Rajasthan’, follow the below steps.

  • First of all, visit the official website of ‘Sampark Portal Rajasthan’. The official web site’s home page will open.
  • In the Navigation Menu of the Home Page, you will see the option of feedback. A submenu will open as soon as the mouse is moved to the option of feedback.
  • Click on the link for Feedback & Suggestion in the submenu. A new page will open as a Form of Feedback / Suggestions on your screen.
  • First of all, choose one of the Feedback / Suggestions options in the feedback form and fill your Grievance ID, Mobile Number in the field provided. Choose Satisfaction Rating. Select Yes / No in the Request for Reopen Grievance option.
  • Type your Feedback / Suggestion in the Feedback Description box. If there is a file related to the feedback, upload it.
  • The document to be uploaded should be in PDF / Doc, Docx, JPG, JPEG format and the file size should not exceed 7 MB.
  • Fill in the captcha code defined column below and click on the Submit button. A unique number will be received as soon as you click on the submit button. In this way, your feedback will be presented on ‘Sampark Portal Rajasthan’.

How to check feedback status on ‘Sampark Portal Rajasthan’?

  • If a person wants to know the status of the feedback given on the official website of ‘Sampark Portal Rajasthan’, then follow the steps given below.
  • First of all, visit the official website of ‘Sampark Portal Rajasthan’. The official web site’s home page will open.
  • In the Navigation Menu of the Home Page, you will see the option of feedback. A submenu will open as soon as the mouse is moved to the option of feedback.
  • Click on the link for Suggestion Status in the submenu. A new page of Suggestion Status will open on your screen. Choose one of the options from Suggestion ID or Email ID.
  • Fill in the Suggestion ID or Email ID which you have selected in the given column. Fill in the given captcha code in the specified field and click on the button of View.
  • The status related to your suggestions will be displayed on your screen as soon as you click the View button.

Rajasthan Sampark Portal Nodal Officer & Helpline Number

Detailed information about almost all aspects of ‘Sampark Portal Rajasthan’ is provided through this post. If, after reading this post thoroughly, if any person has any problem or problem about ‘Sampark Portal Rajasthan’, he can contact on the contact number or email id given below.

Department of Administrative Reforms
Shree H. L. Atal (RAS)
Phone: 91(141)-2922825
E-mail : [email protected]
Address: – Food Building, Second Floor, Room No – 7220
Department of Information Technology and Communications
G K Sharma (Additional Director & GM (RISL)),
IInd Floor, Library Building,
Government Secretariat,
Jaipur- 302005 (Raj), India
Contact : 181
E-mail : [email protected]What is Urja Mitra App & Urja Mitra Web Portal?

Conclusion

The Rajasthan government has started the ‘Rajasthan Sampark Project’ to make online complaints regarding schemes and services related to all government departments. For successful implementation of this scheme, ‘Sampark Portal Rajasthan’ and Rajasthan Sampark Mobile Application have been developed. The Rajasthan Government has also started the Chief Minister Helpline Number / Citizen Call Center Helpline Number 181.

Using any one of the above three platforms, any citizen of the state can file his complaint online about the concerned department. The citizen can lodge their complaint and give the status of the complaint and suggestions to the concerned department. There is no need to go to government departments, again and again, to complain to citizens. In short, Rajasthan Sampark is an integrated online platform for filing and redressing public grievances.

FAQs Related To Rajasthan Jansuchna Portal

Q. 1. What is ‘Sampark Portal Rajasthan’ and what are the facilities provided on it?

Ans: – ‘Sampark Portal Rajasthan’ is an excellent effort made by the government to register complaints of ordinary citizens and resolve their problems. The following services are available on the Sampark Portal.
Facility to file complaints/problems online.
Free complaint filing facility through Panchayat Samiti / District level Rajasthan Sampark Centers.
Facility to file a free complaint and obtain complaint status through Citizen Call Center / Chief Minister’s Assistance Toll-Free Number 181.
Facility to download native applications to smartphone holders through ‘Sampark Portal Rajasthan’.

Q.-2. Is it necessary for any citizen to come to the ‘Rajasthan Sampark’ centre to complain?

Ans: – No, the complainant can file his complaint on the official website of ‘Sampark Portal Rajasthan’ at his level. If the complainant uses an Android mobile phone, download the Rajasthan Sampark Mobile App on your mobile. With the help of this, one can file his complaint online.

Q.-3. After the complaint is registered on the Rajasthan Sampark Portal, how will the status of the complaint be known?

Ans: – On filing the complaint on Sampark Portal Rajasthan, the concerned department’s complaint registration number and information are sent through SMS on the complainant’s mobile. On the redressal of the complaint, there is a system of transmitting data through SMS to the complainant. Apart from this, even if the complaint is sent to another department or selected for Thursday’s hearing. It is also communicated to the complainant through SMS.

Q. 4. If the same complainant has a complaint related to different departments, should the complainant make the same complaint, or is there a need to file a separate complaint about other departments?

Ans: – In such a situation, the complainant should send a separate complaint to a different department as far as possible. So that his complaint can be disposed of at the speed of the concerned department.

Q.-5. Is there a need to fill in the complete details again in other cases after registering a complaint in connection with an issue on the Rajasthan Sampark portal?

Ans: – No, on filling the personal information once on the Sampark Portal Rajasthan, there is no need to give new information every time. You can lodge a new complaint by providing the mobile number/complaint number given earlier.

Q.-6. What are the things to be kept in mind while filing a complaint on Sampark Portal Rajasthan?

Ans: – Keep the following points in mind when filing a complaint on the Sampark Portal.
Type all the information in the application correctly.
Correctly choose the department related to the complaint.
Select the type of complaint correctly.
The original application copy must be scanned and uploaded.
A complaint number must be received.
Write the details of the complaint briefly and pointwise.
Do not leave any column blank in the application form.
Use Mangal fonts (download from portal) while typing in Hindi.
Make sure to fill in your mobile number so that the status of the complaint can be received through SMS.

Q. 7. What to do if the concerned department is not known at the time of filing the complaint?

Ans: – If the complainant is not aware of the department concerned at filing the complaint, then ask any employee or intelligent person at Rajasthan Sampark. If the relevant department is still not known, then fill the collectorate in the department. If you choose the correct department and subject, it will help in the speedy disposal of your complaint.

Also Read : –What is the Rashtriya Vayoshri Yojana (RVY) ?

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