What is Urja Mitra App

August 30, 2021

What is Urja Mitra App & Urja Mitra Web Portal?

Urja Mitra App: – Urjit Mitra is an initiative launched by the Ministry of Power, Government of India, to provide information about power outages (power cuts) to Indian electricity consumers through SMS / email/push notifications. Urja Mitra provides outage management and notification platform for disseminating outage information to electricity distribution consumers across India.

The Urja Mitra App has been developed for the Android / iOS platform by the Ministry of Power, India’s Government, under the Urjit Mitra Scheme. Citizens can get information about power cuts related to electricity distribution companies online. URJAMITRA is a beautiful example of cooperative federalism.

Through this mobile app, electricity consumers registered on the “Urjit Mitra App” and “Urjit Mitra Web Portal” are informed through SMS / Email / Push notifications of power outages occurring in their area. This facility has been launched for all citizens with the tagline of “24 * 7 Power for ALL”.

Table of Contents

Key Highlights of Urja Mitra App & Web Portal

Name of App & Web Portal	Urja Mitra Portal & Urja Mitra App
Launched by	Government of India
Related Department	Ministry of Power Government of India
Beneficiaries	Citizen of India
Objective of Portal	To provide Power Outage information through SMS/Email/ Push Notification on their mobile to the People of India.
Designed, Developed & Maintained by	RECTPCL (REC Transmission Projects Company Limited)
Official website	Click Here
Facebook	Click Here
Twitter	Click Here

Electricity Supply and Distribution Boards in India

Urja Mitra Web Portal & Urja Mitra App

The Ministry of Power, Government of India, has developed the Urja Mitra web portal and Urja Mitra Mobile App to make information related to power outages to the public. RECTPCL develops the Urja Mitra App & Urja Mitra Web Portal (REC Transmission Projects Company Limited), a M / s Rural Electrification Corporation Limited subsidiary.

Urja Mitra is the first application of its kind, a platform to provide information on power outages to power consumers of various state power distribution companies across urban/rural areas across India through SMS / email/push notifications (Web Portal as well as Mobile App).

Urja Mitra Scheme is a step towards India’s Government moving towards Digital India Mission, based on the principle Pro-People Good Governance (P2G2) of Prime Minister Shri Narendra Modi.

At present, 53 State Electricity Distribution Corporations of 29 States / Union Territories of the country are connected to Urja Mitra Web Portal. This web portal serves 30 crore electricity consumers of 105000 feeders of 671 circles of these power distribution companies.

Features offered on Urja Mitra Portal.

Overboard / Participant State and DISCOM Overview
Overview of a power outage (power cut) (state / discom wise)
Displaying real-time information (current/scheduled/undetermined) of power cuts in the area affected the circle level.
Displaying students with pictures on the map with a power cut.
Uptime / Downtime data in any part of the country
Enumeration of registered urban, mixed and rural consumers on the system
Average power availability figures at the all-India level.

Features offered on Urja Mitra App.

Registration: The citizen has been given the facility to register for the maximum number of power connections to get information about the power outage.
Power Reduction – The facility for providing information on the problem related to the power cut of the electricity provider company in the consumer area.
Registration Request: Facility to submit a request for citizens to receive notification of power cut through SMS / push notifications/email notifications over the phone.
Restoration Time – Facility to receive SMS / Email / Push notifications about the estimated restoration time for undetermined power cuts.
Receiving Notifications – Facility to get preliminary information through SMS / Email / Push notifications of date and duration of power outages in selected areas.
View of power cuts on the map- Facility to view the power cuts graphically in the area visible on the map.
Vernacular Mobile App: Urjit Mitra App is available for widespread use in almost all languages.
Power Uptime / Downtime – Facility to view power uptime and downtime in any part of the country.

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Purpose of Urja Mitra App & Web Portal

The Ministry of Power has set up the Urja Mitra App (Android / iOS Platform) & Urja Mitra Web Portal, Government of India, to achieve the following objective.

Sharing of power reduction information through SMS / calls/email/push notifications to mobile consumers residing in rural and urban areas.
Registered consumers can use Urja Mitra App & Urja Mitra Web Portal to view the date and duration of power cuts in their area not to face any kind of disruption.
To provide real information related to power cuts to the citizens.

How to download Urja Mitra App?

Urja Mitra App, developed by the Ministry of Power, Government of India, to provide information related to power cuts to citizens, has been provided with the facility to download from the Urja Mitra web portal’s official website. If any citizen/electricity consumer wants to download Urja Mitra App using Urja Mitra Web Portal, follow the steps given below.

First of all, visit the official website of Urja Mitra Portal. The home page of the official website of the Urja Mitra web portal will open.

On the home page, Download Urja Mitra App’s option will appear under the shape of the bulb at the bottom of the Left Sidebar, along with the Icon of Google Play Store & App Store.
If you want to download the Urja Mitra App for Android Mobile Phone, click on the Icon link of Google Play Store.
You will be redirected to the Google Play Store as soon as you click on Android’s Icon.

To download Urja Mitra App, the first login to Google Play Store using User ID & Password.
After this, click on the Install button. A new window will open. Choose your device / mobile phone where you want to download the Urja Mitra Mobile App. Click on the Continue button.
A popup message window of Urja Mitra will be installed on your device will appear. Click on the Ok button.

The Urja Mitra App will be downloaded to the device / mobile you have selected in a short time. All services can be availed online by registering on Urja Mitra.

How to register on Urja Mitra App?

The Ministry of Power has launched the Urja Mitra Scheme, Government of India, to provide information about power cuts to citizens. If a citizen or consumer wants to get a power reduction alert service by Urja Mitra, then registration on Urja Mitra is required. Registration on Urja Mitra is only available on Urja Mitra Mobile App. You can register on the Urja Mitra app only when Discom, which provides electricity in your area, is connected to the Urja Mitra web portal.

If a consumer wants to receive alerts regarding power cuts in his area, follow the steps given below.

First, visit the official website of Urja Mitra Portal. The home page of the official website of the Urja Mitra web portal will open.
On the home page, Download Urja Mitra App’s option will appear under the shape of the bulb at the bottom of the Left Sidebar, along with the Icon of Google Play Store & App Store.
First of all, download the Urja Mitra App on your mobile phone using the Android link.

The option of Register Your Electricity Account will be visible as soon as the Urja Mitra App is opened. Click on the link for Register Your Electricity Account.
A new page will open where the option of Register New Electricity Account will appear. Click on this link. The Account Registration Form will open.

Select State, Discom, Power Feeder (If you Know), Distribution Transformers (Optional) from the drop-down list in the Account Registration Form.
Fill your Area / Locality / Subdivision in the column given to the Consumer Electricity Account Number and select Notification Medium (SMS / Email / Push Notification).

Fill in your Mobile Number & Email Address in the given column and click on the Submit button.
If the power supply company (Discom) in your area is associated with Urja Mitra, then a one-time password will be sent for verification, verifying the information provided by you.
Fill in the One Time Password in the specified field and click on the Submit button. You will be registered on the Urja Mitra Portal.
After registration, the notice of power cut in your area will be provided through SMS / Email Notification / Push Notification on the mobile number email ID provided by you.

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How to view Power Outage Status on Urja Mitra App/Portal?

If any citizen/electricity consumer wants to see the status of electricity cut by the electricity provider company in their particular area or prescribed power cut using Urja Mitra Web Portal, follow the steps given below.

First of all, visit the official website of Urja Mitra Portal. The home page of the official website of the Urja Mitra web portal will open.
An option of “Know Your Outage Status” will appear in the Left Sidebar on the Home Page. Select your state from the state’s drop-down list.

Select your electricity provider company / Discom from Discom’s Drop Down List. Select your circle from the drop-down list of the circle.
If you want to get information about scheduled power outages, then click on the Scheduled Outage button.
A new page of Scheduled Outage will open. Select the dates between which you want to get the predetermined information about the power cut.
Click on the search button. Based on the information given by you, the information of Scheduled Outage will be shared on your screen by Urja Mitra Portal.
If you want to get information about the ongoing power cuts, click on the button on Ongoing Outage.
On clicking on the Ongoing Outage, the details of the current ongoing power cut will be shared by the system on your screen based on the information provided by you.

How to give Feedback / Suggestion on Urja Mitra App/Portal?

If any citizen/electricity consumer wants to give their feedback/suggestions regarding Urja Mitra Web Portal’s service, follow the steps given below.

First, visit the official website of Urja Mitra Portal. The home page of the official website of the Urja Mitra web portal will open.
On the Home Page, three lines will appear with the login on the Top Right Side. As soon as you click on these three lines, a Submenu will open.
Feedback / Suggestion option will appear in the Sub Menu. Click on the link for Feedback / Suggestion.
Clicking on the link for Feedback / Suggestion will open the Feedback form on your screen. Fill in the Consumer Name, Mobile Number, Email Address in the Feedback Form.
After this, if you want to give feedback, then choose the option of feedback and if you want to give a suggestion, then choose the option of Suggestion.
Write/type your Feedback or Suggestion in the Comment box. Fill in the given Captcha Code in the specified field and click on the Submit button.
As soon as you submit, the message of Your Feedback / Suggestion has been submitted successfully will appear on the screen.

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How to download Urja Mitra User Manual?

If any citizen/electricity consumer wants to use Urja Mitra Web Portal / Urja Mitra App and download Urja Mitra User Manual from Urja Mitra’s official website, follow the steps below.

First, visit the official website of Urja Mitra Portal. The home page of the official website of the Urja Mitra web portal will open.
On the Home Page, three lines will appear with the login on the Top Right Side. As soon as you click on these three lines, a Submenu will open.
The option of the User Manual will appear in the Sub Menu. Click on the link for the User Manual.
By clicking on the User Manual link, the page of the User Manual will open on your screen, where you will find links to (i) User Manual for Web Portal Application (ii) User Manual for Mobile Application.
If you want to download the Urja Mitra User Manual of Web Portal, click on User Manual for Web Portal Application.
If you want to download the Urja Mitra App User Manual for mobile application, click on User Manual for Mobile Application.
Clicking on any of the above links will open the related user manual in PDF format on the system’s screen, which can be downloaded using the Download link.
Thus any user can easily download the Urja Mitra App for mobile or Urja Mitra Web Portal User Manual.

How to View the list of Discoms associated with Urja Mitra Portal?

If a citizen/electricity consumer wants to use the Urja Mitra Web Portal to see if the company providing electricity in their particular area is connected to the Energy Mitra portal, follow the steps given below.

First, visit the official website of Urja Mitra Portal. The home page of the official website of the Urja Mitra web portal will open.
On the Home Page, three lines will appear with the login on the Top Right Side. As soon as you click on these three lines, a Sub Menu will open.
Onboarded Discoms option will appear in the Sub Menu. Click the link for Onboarded Discoms.
Clicking on the link of Onboarded Discoms will open a list of all the electricity provider companies currently connected to the Urja Mitra Web Portal on your screen. From here, you can see the company of your area, whether it is associated with Urja Mitra app or not.

ONBOARDED DISCOMS

S.NO	STATE	NAME OF DISCOM
1.	ANDAMAN AND NICOBAR ISLANDS	Electricity Department Of Andaman & Nicobar Islands	EDANI
2.	ANDHRA PRADESH	Central Power Distribution Company Of Andhra Pradesh Limited	APCPDCL
3.	ANDHRA PRADESH	Eastern Power Distribution Company Of Andhra Pradesh Limited	APEPDCL
4.	ANDHRA PRADESH	Southern Power Distribution Company Of Andhra Pradesh Limited	APSPDCL
5.	ASSAM	Assam Power Distribution Company Limited	APDCL
6.	BIHAR	North Bihar Power Distribution Company Limited	NBPDCL
7.	BIHAR	South Bihar Power Distribution Company Limited	SBPDCL
8.	CHANDIGARH	Chandigarh Electricity Department	CED
9.	CHHATTISGARH	Chhattisgarh State Power Distribution Company Limited	CSPDCL
10.	DADRA AND NAGAR HAVELI	DNH Power Distribution Corporation Ltd	DNHPDCL
11.	DAMAN AND DIU	Daman & Diu Electricity Department	DDED
12.	GOA	Electricity Department Of Goa	EDGOA
13.	GUJARAT	Dakshin Gujarat Vij Company Limited	DGVCL
14.	GUJARAT	Madhya Gujarat Vij Company Limited	MGVCL
15.	GUJARAT	Paschim Gujarat Vij Company Limited	PGVCL
16.	GUJARAT	Uttar Gujarat Vij Company Limited	UGVCL
17.	HARYANA	Dakshin Haryana Bijli Vitran Nigam Limited	DHBVNL
18.	HARYANA	Uttar Haryana Bijli Vitran Nigam Limited	UHBVNL
19.	HIMACHAL PRADESH	Himachal Pradesh State Electricity Board Limited	HPSEBL
20.	JAMMU AND KASHMIR	Power Development Department Of Jammu & Kashmir	JKPDD
21.	KARNATAKA	Bangalore Electricity Supply Company Limited	BESCOM
22.	KARNATAKA	Chamundeshwari Electricity Supply Corporation Limited	CESC
23.	KARNATAKA	Gulbarga Electricity Supply Company	GESCOM
24.	KARNATAKA	Hubli Electricity Supply Company Limited	HESCOM
25.	KARNATAKA	Mangalore Electricity Supply Company Limited	MESCOM
26.	KERALA	Kerala State Electricity Board	KSEB
27.	MADHYA PRADESH	Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Limited	MPMKVVCL
28.	MADHYA PRADESH	Madhya Pradesh Poorv Kshetra Vidyut Vitaran Company Limited	MPPoKVVCL
29.	MADHYA PRADESH	Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Limited	MPPsKVVCL
30.	MAHARASHTRA	Brihanmumbai Electric Supply & Transport Undertaking	BEST
31.	MAHARASHTRA	Maharashtra State Electricity Distribution Co. Ltd	MSEDCL
32.	MANIPUR	Manipur State Power Distribution Company Limited	MSPDCL
33.	MIZORAM	Power & Electricity Department, Government Of Mizoram	PEDGOM
34.	ODISHA	North Eastern Electricity Supply Company Of Odisha Limited	NESCO
35.	ODISHA	TP Central Odisha Distribution Limited	TPCODL
36.	ODISHA	TP SOUTHERN ODISHA DISTRIBUTION LIMITED	TPSODL
37.	ODISHA	TP Western Odisha Distribution Limited	TPWODL
38.	PUDUCHERRY	Electricity Department Of Government Of Puducherry	EDGOP
39.	PUNJAB	Punjab State Power Corporation Limited	PSPCL
40.	RAJASTHAN	Ajmer Vidyut Vitran Nigam Limited	AVVNL
41.	RAJASTHAN	Jodhpur Vidyut Vitran Nigam Limited	JDVVNL
42.	RAJASTHAN	Jaipur Vidyut Vitran Nigam Limited	JVVNL
43.	SIKKIM	Energy And Power Department Government Of Sikkim	EPDGS
44.	TAMIL NADU	Tamil Nadu Generation And Distribution Corporation Limited	TANGEDCO
45.	TELANGANA	Northern Power Distribution Company Of Telangana Limited	TSNPDCL
46.	TELANGANA	Southern Power Distribution Company Of Telengana Ltd.	TSSPDCL
47.	UTTAR PRADESH	Dakshinanchal Vidyut Vitran Nigam Limited	DVVNL
48.	UTTAR PRADESH	Kanpur Electricity Supply Company Limited	KESCo
49.	UTTAR PRADESH	Madhyanchal Vidyut Vitaran Nigam Limited	MVVNL
50.	UTTAR PRADESH	Purvanchal Vidyut Vitaran Nigam Limited	PuVVNL
51.	UTTAR PRADESH	Paschimanchal Vidyut Vitran Nigam Limited	PVVNL
52.	UTTARAKHAND	Uttarakhand Power Coporation Limited	UPCL
53.	WEST BENGAL	West Bengal State Electricity Distribution Company Limited	WBSEDCL

UPCL Uttarakhand Power Corporation Limited

Urja Mirta Web Portal Helpline Number

Detailed information has been provided through this post regarding the Urja Mirta web portal and Urja Mirta app; however, any person needs any additional information related to Urja Mirta App or wants to solve any problem related to it. If it is, then the email address given below can contact the person concerned on the mobile number.

Central Nodal officers from RECTPCL, New Delhi

S.NO.	NAME	EMAIL	MOBILE NO
1.	Sh. Manish Kumar Singh	[email protected]	9934125510
2.	Amit Chatterjee	[email protected]	9650391616
3.	Shes Narayan Thakur	[email protected]	9811511726

FAQs related to Urja Mitra

Q.-1. What is Urja Mitra Outage Alert?

Ans: – Urja Mitra Outage Alert is a service provided by the Ministry of Power, Government of India to the customers through Urja Mitra web portal and Urja Mitra Mobile App, through SMS / Email notifications / Push notifications to registered electricity consumers. Information on power cuts occurring in their area is shared.

Q.-2. Can anyone register for an outage alert?

Ans: – Text messaging and email alert service is provided only to those Urja Mirta customers who have registered themselves by filling out the outage alert form through Urja Mirta mobile app, and it has already been verified. It is easy and free for any consumer to register a power account on Urjit Mitra. If a person wants to register on Urja Mirta, first of all, they will have to go to the official website of Urja Mirta and download the energy friend mobile app and register through that.

Q.-3. How can one register as an energy friend?

Ans: – For Urja Mirta registration, it is necessary to register in Urja Mirta mobile app, where the details related to your electricity account will have to be filled in the registration form, and it has to be verified. Once the verification process is complete, your account will be registered on Urja Mirta and information related to power cuts in your area will start getting on your registered mobile.

Q.-4. What are the Urja Mirta outage alerts received?

Ans: – Urja Mitra outage alerts are made available through SMS / Email notifications / Push notifications by the Urja Mirta portal. When a consumer registers a power account on the Urja Mirta mobile app, they are provided with the option to choose the option of receiving a power outage alert. An alert is sent to inform him of the power cut through the medium he has chosen.

Q.-5. Are any consumers limited to receiving messages on a single channel?

Ans: – No, the subscriber can register himself for all alert channels. The consumer has to add his / her mobile number and email address to receive messages through all channels while registering on Urja Mirta.

Q.-6. Can a consumer register more than one person to receive a message?

Ans: – Yes, any consumer can register his email address and mobile number for a maximum of 4 electricity accounts. When there is a power cut, the message will be sent to all registered email addresses and mobile numbers.

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